Suggesting the right travel policy for your customers can be an experience that’s both empowering and overwhelming at the same time.
The process can be empowering because finding the right travel insurance policy for your customer and their family – whether it’s through Allianz Global Assistance or another provider – gives them a strong sense of security and confidence, with some built-in personalization. They can pay for the benefits they want and need and cater their coverage to your itinerary and recommendations.
But on the other hand, this rampant diversification of policies has created some confusion in both the consumer marketplace and their agents. No two policies are the same, even if they appear the same on the surface. Benefits, coverage levels, and even the fine print can differ greatly or subtly among policies, leaving agents who don’t do their homework with the potential of believing that a policy offers coverage that it simply doesn’t, or worse—neglecting to mention something that it does. It can all be a bit overwhelming.
That said there are some simple steps that savvy travel planners can take to ensure that your travelers and their travel insurance company are on the same page, so to speak. Here are three steps for helping you to suggest the right travel insurance policy:
Yes, you can absolutely ask Allianz Global Assistance questions to help you hone in on the right travel insurance policy to recommend based on your planned excursions. But first, ask yourself some questions about your travelers and their itinerary. These include:
- What are the possible risks? This may impact whether you choose, for example, Allianz Global Assistance’s lower-priced Essential Plan vs. its more robust Classic Plan.
- What do they have to lose—a flight or much more? If your traveler is flying out for a week of leisure and has a completely open itinerary, they likely have less to lose than someone who saved over the past year for their family’s first Caribbean cruise.
- How are they getting there? A New Hampshire road trip may warrant different protection than two layovers.
- Are they a frequent traveler? If you find yourself planning multiple trips a year for certain customers, you may create some additional savings for them by opting to suggest an annual plan instead of insuring each individual trip.
Know that when your travelers purchase a plan from Allianz Global Assistance, they have some time to review their travel insurance policy, a window of time that’s determined by their home state. If you find that they need more or less coverage, and haven’t yet departed or filed a claim, we can help make sure they embark with the best plan for them.
The best way to learn what each travel insurance plan offers is to dig into the benefits and levels of coverage. By showing an understanding of these details, and overlaying them with an itinerary and the level of risk they’re taking, you’ll be able to find the right match for travel plans.
For example, you may be looking at recommending the Essential Plan, but decide that they really do need baggage coverage for the number of layovers in their itinerary. Or you may initially be attracted to the Basic Plan, but see that the missed connection coverage offered by the Classic Plan is best for their anniversary cruise. Using a plan comparison tool, such as ours, will help make the review process easier for you and your travelers.
Read the Fine Print
Part of our job is to make sure your travelers have no surprises with their travel insurance policy. And while we work hard to clearly state our benefits and coverage levels, it’s also very important for travelers to review policies in full. This includes understanding existing medical condition exclusions, knowing what happens when a travel provider on their itinerary defaults, and learning covered reasons for trip cancellation and interruption. By setting aside even a small amount of time with your travelers to become familiar with a specific plan’s details, they’ll be able to pack their bags knowing that they may encounter some surprises on their travels – but not from us.
Selecting and understanding a travel insurance policy is easy. Encourage your travelers to ask questions, fully explore all of our travel insurance policies, and to read up on all the policy details. Then you can relax knowing we’ve got their back.