Thanks to SmartBenefitsSM, Allianz Travel Insurance plans are putting money back in travelers’ pockets faster when a qualifying travel or bag delay occurs. Our animated video explains new, customer-centric features in our enhanced plans, added benefits and more ways that trip protection can reimburse customers when the best laid plans get derailed.
Below, we answer common questions:
How do proactive claim payments work?
By actively monitoring customers’ flights, we can detect when a qualifying flight delay occurs (for instance, a 4-hour delay). We then proactively file a claim for the customer who receives a text message or email notifying them of a payment, typically a fixed amount of $100 per person per travel delay.
Customers can choose from three convenient payment methods, including electronic payments received within minutes or hours via debit card or within 24-48 hours by direct deposit. If no action is taken, customers automatically get a check in the mail.
Important: This proactive payment for flight delay is only available if the customer’s flight information is entered in AgentMax and customers opt in for communications. Enter their flight information when the policy is purchased, or at least 48 hours prior to their departure, so they become eligible for these convenient proactive payments.
What are “no receipts” claims?
After a qualifying travel or baggage delay, customers file a claim, such as through the TravelSmart™ app, without any receipts and can receive a fixed-amount payment within seven days. Typical payments are $100 per person impacted by the delay. If expenses exceed the travel delay payment, customers can upload their receipts to request a higher daily reimbursement.
Learn about all the recent enhancements to our protection plans with SmartBenefitsSM.