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How Our New Covered Reasons Work in Real Life

March 1, 2021

We get it. A lot of different types of situations can pop up, raising questions about how the new epidemic-related covered reasons apply in real life.

To give you a better idea of how they work, we’ve put together some FAQs for you that include:

  • An explanation of the new covered reason for an individually-ordered quarantine, including specific examples of how this could apply and what types of expenses may be reimbursed
  • What happens if an asymptomatic traveler tests positive for COVID-19 at their destination
  • Types of COVID-19 tests considered acceptable as proof of illness
  • Benefits that could help a traveler who contracts COVID-19 mid-trip and must quarantine
  • Examples of applicable Denied Boarding issues
  • And more

Because of the evolving nature of travel guidelines, we know more questions will continue to come up—but we hope you find these FAQs helpful to illustrate some of the more common instances when the new covered reasons may apply. If you have more questions you don’t see covered, please reach out to your dedicated district representative or Agent Services team and they’ll be happy to help.

Download the FAQs on new epidemic-related covered reasons>>

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Terms, conditions, and exclusions apply

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.

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